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“用工荒”已經常態化。在餐飲業尤其如此,人員少、顧客多、薪水低,進而引發服務品質的縮水。拿什麼留住你的員工?用事業、願景激勵,還是大打溫情牌,用深情厚誼拴住他?</div>
<div>
</div>
<div>
在業界,有這樣一種招工方式:圈子裏的人,無比幸福,他們堅信萬衆一心、其利斷金;但圈子外的人,卻覺得這撥人拿着較低的薪水,居然還能如此幸福地工作。而這種“親情式招工”的代表企業就是鼎鼎大名的星巴克和海底撈。</div>
<div>
</div>
<div>
毫不意外,中國是星巴克最大的海外市場。目前,我國約有570家星巴克,而它的野心是到2015年,這一數字達到1500家以上。爲此,星巴克平均每天開3家店,每天招進300名員工。</div>
<div>
</div>
<div>
但這家國際知名品牌出手並不闊綽。在北京,它爲普通員工提供2000元~3000元的薪金,而店長也不到5000元。這樣的薪酬體系,客觀造成了星巴克一半以上的員工是兼職,而且人員流動非常快。</div>
<div>
</div>
<div>
拿北京來說,每月兩三千元的薪水,“北漂”顯然無法接受。於是,星巴克喜歡當地員工。但星巴克如此快速的擴張,怎樣留住人才呢?星巴克員工小李表示,咖啡和星巴克文化,她都愛,在這兒工作她很舒服。</div>
<div>
</div>
<div>
小李說:“作爲勤工儉學,這裏再適合不過了,氣氛特別和諧。反正跟你平常見到的快餐行業不太一樣,很多學生來我們這兒挺開心的,我們都比較喜歡這份工作。”</div>
<div>
</div>
<div>
再來看“親情派”的另一代表企業——海底撈。它總是從同一個地方招工,甚至是從同一個家族招工,因爲它相信,員工如果可以和親戚、朋友一起工作,自然就開心。此外,它每個月還會給優秀員工的父母寄幾百元錢,那些農村老人大多沒有養老保險,這筆錢就是他們的保險,反過來,他們會一再叮囑孩子在海底撈好好幹。很顯然,海底撈對自己的留人手法很自信,一本《海底撈,你學不會》的書因此而暢銷。</div>
<div>
</div>
<div>
除了令人愉悅的情誼外,還有一點不可否認:星巴克和海底撈都在高速擴張,星巴克2015年要在中國開夠1500家分店;海底撈創始人張勇也曾說,60多家分店對海底撈而言遠遠不夠,他的目標是儘快達到2000家。企業高速擴張的同時,良好的職業願景、升職通道也擺在了星巴克和海底撈的每一名僱員面前。來源:中國網 付娜</div>
<div>
</div>
(責任編輯:獅子座)</td>
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